Terms

This translation is provided for reference only. If there is any difference, the Traditional Chinese version prevails.

Refund & Cancellation Policy

Last updated: 2026-10-14

These terms may be updated as our services change; the latest version on this page applies. Where these terms conflict with a written contract between the parties, the written contract prevails.

1. Commissioned development projects

When you cancel	How it's handled
Before the quote is confirmed	No charges.
After the quote is confirmed, before work starts	The deposit you paid is refunded in full.
While work is in progress	Settled according to the completed stages and the actual hours spent; the balance is refunded.
After delivery	No refund. Defects are fixed free of charge under the warranty terms.

"Work has started" means the moment we create the first progress record on your project page. You can view that record at any time.

2. Monthly maintenance service

You can cancel at any time. The service ends at the end of the current period, and fees for the current period are not refunded.
Included hours not used in the current period do not carry over to the next period and cannot be exchanged for cash.
If we are unable to provide the service, we refund the period not provided, prorated by day.

3. Termination by us

If we cannot complete a commission due to capability, legal reasons, third-party service policies or similar reasons, we will refund in full the payments for the uncompleted part and help transfer the completed work and data to you.

4. How to apply

Please use the request form or a support ticket in the Member Center, stating your order number and the reason. We will reply with how it will be handled within 7 business days.

5. Refund timing

Once a refund is approved, it is returned via the original payment method, which takes about 7 to 14 business days. We cover the bank transfer fee, except for costs caused by incorrect account information you provided.