Privacy Policy

1. What We Collect

• request form: name or how to address you, company name, contact details, budget, and description of your needs.
• Member account: email, name, company, phone, and password (stored only as a hash).
• Transaction records: orders, quotes, payment notices, licenses, and download records.
• Online consultation: the messages you type in the chat window at the bottom right, the name and contact details you choose to give, and the URL of the page where the chat started.
• Technical records: irreversible hashes of source IPs (used to prevent spam and to count how many different visitors come each day), and server-side error logs.

We use Google Analytics to measure site traffic (see Cookie and Tracking Technology Notice). Our own server also counts page views, referring sites and device types for each page (only daily totals are stored, no IP addresses). We do not use advertising tracking.

2. Why We Collect It

• To reply to your inquiries and provide quotes.
• To perform contracts: creating orders, delivering work, and providing technical support.
• To keep the service secure: preventing spam and unauthorized access.
• To meet legal obligations: keeping accounting and tax records.

3. How Long We Keep It

• Request forms: 2 year(s) from the last contact, then deleted.
• Member data: for as long as the account exists; you can ask us to delete your account at any time.
• Transaction and accounting records: kept as required by tax law, then deleted when the period ends.
• Source hash records: 3 days.
• Visitor hashes for page-view statistics: 2 days; daily page-view totals contain no personal data and are kept.
• Online chat conversations: 1 year(s) from the last message, then deleted automatically.

4. Who We Share It With

We do not sell or trade your personal data. We provide it to third parties only in the following cases:

• Service providers needed to perform the contract (such as our hosting provider), limited to what is necessary.
• When required by law or by judicial authorities.

When auto-reply is turned on for online chat, the conversation is sent to the auto-reply provider OpenAI, only to generate replies. Under that provider's API terms, this data is not used to train models, and the provider may keep it for up to 30 days for abuse monitoring. If you want a reply from a person, press "Talk to a person" in the chat window.

If customer data you provide needs to be processed by us in a project, it will be handled under a separate data processing agreement between both parties, will not be used for any other purpose, and will not be used to train AI models.

5. Your Rights

Under the Personal Data Protection Act, you can ask to look up, view, supplement, correct, stop processing, or delete your personal data. Please use the request form to make the request and mark it "Personal data request"; we'll reply within 15 days after verifying your identity.

6. Security Measures

Passwords are stored only as hashes; keys and database passwords exist only in server-side environment variables; file downloads go through license checks; the database is backed up regularly. For details, see Data Security.

7. Cookies

See Cookie and Tracking Technology Notice.

8. Changes

If this policy changes, the changes will be posted on this page and the date updated.