Website Moving

It depends on whether the site needs to be rebuilt. That's where the price difference is. Changing hosts (from 4,800): the site itself stays the same and moves from host A to host B. This is most common with WordPress. Files and the database are moved over as a whole, and the URLs and layout stay unchanged. Leaving a platform (from 22,800): moving from Shopline, Wix, easystore or PIXNET to your own website. Pages on the platform have to be rebuilt on the new site, and each old URL has to be redirected to its new URL to keep your Google traffic. Online store migration (from 72,000): adds products, members, orders, payments and shipping. Send us your current URL. The initial assessment is free.

There will be short-term fluctuations. We map each old URL that gets traffic to the new site and set up 301 redirects, so old links automatically go to the new ones, and search engines carry over the original ranking strength. On delivery, we include a URL mapping table and submit the new sitemap in Search Console. If your current URL is on a platform domain (for example xxx.shoplineapp.com), moving to your own domain means rankings need to be rebuilt. In that case, we'll tell you before quoting.

What can be moved depends on what the original platform lets you export. Products, categories and basic member data can usually be exported; many platforms don't provide order details, member passwords, on-site conversations or coupon usage records. So the first step is for you to export the files from the original platform, and we quote after looking at the actual content. Member passwords can never be retrieved (the platform stores encrypted values). After the new site launches, members will need to reset their passwords.

No, and we won't accept it. We get the data in one of two ways: 1. An SSH key (for host migration): you add a key we provide in your host's control panel and delete it yourself when the work is done, which removes our access. 2. Files you export yourself (for platform migration): export them from the platform's admin panel and send us the files.

No. The new site is built and tested separately before the domain is pointed to it. The old site keeps running and taking orders as usual throughout the build. The switch itself is a change to the domain settings, which usually takes effect within a few minutes to a few hours. We'll do it at your quietest business hours. If you find a problem within a week after the switch, the domain can be pointed back to the old site right away. We won't touch the old site, and whether to cancel it is up to you.

The site is a one-time purchase. The source code, database and all files are delivered to you, with no license fees. After that, you only pay for hosting and your domain, plus any maintenance service you choose. Stopping maintenance doesn't affect your ownership of the code, and the site keeps running.

Yes, you'll need to handle it yourself. Canceling involves your contract with the platform (any minimum term, remaining payments, data backups). We suggest canceling after the new site has been live and running smoothly for a month, so you can still switch back to the old site if something goes wrong.